FAQ

Where can I purchase an American Pro® Air Conditioner?

American Pro® Air Conditioners are exclusively available from an American Pro® dealers.  American Pro® dealers are air conditioning experts and have product knowledge. You can check the find a dealer page at http://www.americanpro.net/en/Dealers, or you can contact us at the email dealer@americanpro.com. 

Should I be concerned about Indoor Air Quality?

According to the Environmental Protection Agency (EPA), your exposure to air pollutants can be up to 100 times higher indoors than outdoors. American Pro® indoor air quality products handle pollutants, humidity and other issues to improve your health. Air quality is vital because the air we breathe goes into our lungs and enters the body, clean air is important to our lungs and  pollutants from the enviroment are unhealthy. 

Reference

http://www.epa.gov/airquality/

What does the air handler do for my system?

An air handler circulates conditioned air produced by heating and cooling equipment throughout your home. Along with the air handler, it is easy to filter, humidify or dehumidify the air stream as needed.

American Pro's® Suspended Air Handling Unit handles and conditions the air and distributes it to various conditioned spaces. American Pro® air handling units (AHUs) have been designed and manufactured to meet the requirements of all kinds of space cooling and heating, such as office buildings, shopping malls, exhibition halls, airports, railway stations, hotels, factories and any other central air-conditioning systems. Now, the 3rd generation AHU has been launched to provide you with more comfortable and convenient. It adapts unitary structure design, more outstanding cold-bridge free performance, lower air leakage and more elegant appearance. Suspended Air Handling Unit provides air flow rate from 2,000m3/h to 15,000m3/h. Different external static pressure (ESP) can be customized to meet different kinds of applications.

I am an architect and I need application/specification information so that I can specify the American Pro® products needed... where can I obtain this information?

The American Pro® distributor (locate a distributor here) for your region can provide you with the applications/specifications requested, along with any other information needed. If you are seeking specifications on older equipment, please specify as it will be helpfu if we are given the model as well as the serial number of the products you need help with.

I have installed a duct split and I bought it from nte.ir , they can't install it , they came to my house for 6 times but the system doesn't work properly , e4 (error number).

E4 Error Code. The E4 display is not actually an error code, but indicates that the air conditioner has entered defrost mode. This occurs when the unit detects ice on the evaporator which located behind the front grille. Once defrosted, the air conditioner will resume normal operation

Is there any company in china that produce american pro productions for Asia region by your license?

No, there is no company authorized besides Afka Group Inc, that is authorized as dealer to produce American pro. We are an American company and any sales are done through our USA office only. If you have been offered please report them as fraud and it is illegal to use the brand name American pro to produce without our sales approval, we never allow this. 

i need duct split model ZL3 3 ton in dubai

Contact us at sales@americanpro.com

I wan't to know , the Guide of American Pro F8 ,please

Please be more clear, is it Error code, or model number

I need user manual for the model no. CZP-DX010

Please send an email to info@americanpro.com

please give me 600 ton chiller catalogs and model number

Contact sales@americanpro.com

Kindly advise what certificates American Pro has? are they ARI certified?

We work internationally so it depends on the country regulations, We do Have CE, and UL for some products

Is there any sales representative in Iran?

Be carefull when you buy, many of fake units, made by chinese and sent to Iran. So before you buy please check with us at info@americanpro.com

Room temperature is wrong.

Where is the thermostat installed, it must be near the return air vent

split air conditioner wall mounted type model APS-H 2460R22L4 " displays error F9 " cause

check connectin, and sensor

Where is American Pro Manufactured?

USA, Mexico, Also depend on budget for the project.

why require register code for download catalog?

Company rules and regulations.

How to adjust temperature of czp dx010

Check the manual, or contact us at info@americanpro.com

American pro dealership in Iran

Be carefull when you buy, many of fake units, made by chinese and sent to Iran. So before you buy please check with us at info@americanpro.com

Do you have manufacturing plant in America or do you import from china

We do OEM in USA, Mexico, South America

is american pro made in usa

USA, Mexico, South America

1- I need a copy of operation and maintenance manual. My house is equipped with a set of 24000btu ducted split unit (with hot water coil) with a remote operation panel, but I can't figure out its functions.

Send email to info@americanpro.com

I have a ducted split unit (with hot water coil), when I start the cooling function, it keeps dripping water from an edge. I checked the drain pipe connected, clean and free to drain, but still water leaks out of frame instead of drain pipe. Please advise. my email address: ali.vakilzadeh@gmail.com

Check the installation of the unit. 

Do you have any user guide for the wired controller for models of ducted split (hot water coil)?

Send email to info@americanpro.com

Is there a dealer in Iran?

Be carefull when you buy, many of fake units, made by chinese and sent to Iran. So before you buy please check with us at info@americanpro.com

Sensor set up

What kind of sensor.

where is your compony?china or USA or other compony?

USA California

where is your factory?

USA. Mexico. 

Comment je peux passer au mode chauffage ?

What is the model

Hi, is there any reference to get more information about the defrost and anti freezing algorithms in American pro duct type air conditioner products?

Freezing caused by low in gas. or if for hot water coil, check sensor. (contact a local expert technical in HVAC)

What certificates available for the products

Many certificates are available it depend on country.

Do you have dealer in Iran

Be carefull when you buy, many of fake units, made by chinese and sent to Iran. So before you buy please check with us at info@americanpro.com

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